Refund Policy
Short version: 7-day money-back guarantee. Email us within 7 days of purchase and we refund in full — no questions asked. After that, sales are final.
Effective 10 August 2026 · Updated 18 August 2026 · Operated by SaySo (sayso.one) · Contact: support@sayso.one
The 7-day money-back guarantee
Every SaySo purchase includes a 7-day money-back guarantee. If SaySo isn't working out for you — for any reason — email support@sayso.one within 7 days of purchase and we refund the full price, no questions asked. Telling us what went wrong helps us make SaySo better, but it is not a condition of the refund.
After 7 days
Because SaySo is delivered instantly — you receive the software and your license key the moment you purchase — sales are final after the 7-day window, the same as most downloadable software. If something isn't working, still email support@sayso.one — your platform (Mac or Windows), OS version, and SaySo version help — and we'll work with you to get SaySo running properly.
How refunds are processed
- Refunds are processed by Polar, our merchant of record, back to your original payment method.
- When a purchase is refunded, the license key is deactivated and the app returns to unlicensed mode.
- Your statutory consumer rights in your place of residence are unaffected by this policy.
Before you buy
SaySo requires your own Deepgram API key (and optionally a Groq key) and an internet connection — the FAQ and guide explain exactly how it works so there are no surprises. The Windows app is currently in beta; that's disclosed on the Windows page.